Nanu Luxe LLC doesnotissue refunds. All sales arefinal. During the circumstance if a wrong item has been sent, you may contact us via contact@nanuluxe.com so we can further assist.

All items are shipped via UPS. Shipping takes 1 - 5 business days to reach your destination. Please allow 2 - 4 business days for your order to be processed BEFORE shipping. A tracking number will be issued to you by email once your order is finished processing.

*Shipping outside of US requires 6 - 10 business days*

When checking out via PayPal, your shipping and billing address must match your debit/credit or your order will not go through.

All orders require a SIGNATURE.

We are not liable for packages lost during the shipping process or stolen packages once they have been signed for. Please visit https://www.ups.com/us/en/

support/file-a-claim.page for assistance

We do not issue any refunds on ANY digital products. Please review product description for the disclaimer. If by mistake a wrong email was inputted, please email contact@nanuluxe.com for further assistance. NO guarantees on refund assistance.